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Utilities Tech Outlook just named AllPaid the 2026 Utility and Sewer Payments Platform of the Year. The recognition reflects what 3,500+ agencies have known for decades: the support model, the operational risk we absorb, and the people behind the platform are what actually matter.
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Payment vendor evaluations usually focus onthe platform: interface, integrations, transaction speed, mobile support. Those things matter and they’re worth comparing. They also tend tobewhere every serious vendor inthe category isroughly equivalent.
The 2026 designation recognizes the work that doesn't show up in a feature comparison: live support that actually answers, reps who understand the difference between a property tax payment and a bond payment, and a model that puts operational risk on us instead of your finance team. The numbers below show what that adds up to over time.
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If you're evaluating payment vendors for FY27 procurement, we put together a two-page Field Guide covering the four areas where vendor performance varies the most: support model, government fluency, risk allocation, and vendor stability. Each one has specific signals to look at and specific questions to ask. Use it on any vendor in your evaluation, including us.
Twenty minutes is enough to walk through the four areas in the Field Guide against your specific systems, support load, and audit requirements. No prep work required.
