Your citizens get self-service answers the moment a question arises, backed by live support every hour of the year. Included with AllPaid, at no cost to your agency.
What would you like to know about Reference # TX_50002142?
Pick a suggested question below, explore your other payments, or type your own.
ABOUT THIS PAYMENT
What does my status mean?
When will the agency receive the funds?
Tell me about this agency
Have there been any changes to my payment?
What happens next?
TROUBLESHOOTING & TRUST
Did my payment go through? My browser errored.
Is my payment information safe?
OTHER PAYMENTS ON YOUR ACCOUNT
Or type any question, including other agencies you've paid.
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Check my payment status
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Use my reference #
From your payment confirmation.
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We'll send a one-time code to confirm it's you.
Your session is encrypted and expires after 30 minutes.
THE COST OF UNANSWERED QUESTIONS
It's 9 PM on a Tuesday. Your Office Closed Hours Ago.
A citizen just paid her citation and wants to know it went through. When she can't check the status herself, the question becomes a call to your front desk, often after hours or on a weekend. That call reaches your clerks on Monday morning, and it reflects on you.
Fewer status calls
Routine "did my payment go through" questions resolve without reaching your front desk or your clerks.
Served after hours
Citizens get answers at 9 PM, on weekends, and on holidays, when your office is closed.
Trust preserved
The experience your citizens have with payments reflects on your agency. Assistant keeps it clear and calm.
With nothing but her email or phone number. No account to create, no confirmation number to dig up. A one-time code confirms it's her.
STEP 02
She sees what each status means
Every payment she's made, in plain language. Received, approved, released. Not codes, not jargon, and no call to your office to interpret it.
STEP 03
A person is one tap away
Self-service is never a wall in front of a human. If she needs live help, our support team answers 24/7/365.
FOR YOUR TEAM
Nothing Changes for Your Team.
Assistant is part of the AllPaid platform your agency already uses. There is nothing to procure, nothing to install, and nothing for your staff to learn or maintain.
No integration work
It runs on the payment data already in AllPaid.
No configuration
No content to write, no rules for your staff to maintain.
$0 cost to your agency
Included, like every part of the AllPaid platform.
Verified before anything is shown
A one-time code confirms identity on every lookup.
Why Agencies Choose AllPaid
3,500+
Agencies served
24/7/365
Payer support
Zero
Chargeback losses
$0
Cost to your agency
You serve your community. We'll handle the payments.
See AllPaid Assistant in a 20-minute walkthrough with your own payment types.
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